1. Payment by credit or debit card

  • LORENA CANALS USA Inc. accepts payment for purchases made through its website with the following credit or debit cards: Amex, Visa, Visa Electron and MasterCard. The charge will be made online, that is, in real time, through the payment gateway of the corresponding financial entity, once it has been verified that the data provided is correct.
  • Payment according to the commercial conditions agreed.
  • In this case the payment of the purchases made will be executed through the commercial conditions agreed between Lorena Canals and the customer.

 

2. Bank transfer

  • Payment Terms: Bank transfers are accepted as a form of payment for goods  provided by LORENA CANALS USA Inc. By initiating a bank transfer, the payer agrees to the terms outlined herein.
  • Payment Processing Time: Payments via bank transfer may take 5 business days to process for prepaid conditions. For other types of commercial agreements, it will be on the date agreed upon on the invoice.
  • Bank Account Details: The payer is responsible for accurately inputting the bank account details provided by LORENA CANALS USA Inc. Any errors in the provided details leading to payment delays or losses are the sole responsibility of the payer.
  • Transaction Fees: Any transaction fees associated with the bank transfer, including those charged by intermediary banks, are the responsibility of the payer. LORENA CANALS USA Inc. must receive the full invoiced amount without deduction for fees.
  • Currency: Bank transfers must be made in the currency specified on the invoice provided by LORENA CANALS USA Inc. Any discrepancies in the transferred amount due to currency conversion or otherwise will be borne by the payer.
  • Confirmation of Payment: It is the responsibility of the payer to provide proof of payment upon request by LORENA CANALS USA Inc. This may include a confirmation receipt or screenshot from the payer's bank showing the completed transfer.
  • Late Payments: Failure to initiate the bank transfer within the specified payment period may result in order delays or cancellation. LORENA CANALS USA Inc. reserves the right to charge late payment fees or interest on overdue invoices.
  • Security: Payers are advised to exercise caution and verify the authenticity of payment requests and bank details provided by LORENA CANALS USA Inc. will not be liable for any losses resulting from fraudulent activities related to bank transfers.
  • Refunds: Refunds for overpayments or cancelled orders will be issued via bank transfer to the original payer's account. Processing times for refunds may vary depending on banking procedures.
  • Disputes: Any disputes regarding bank transfers or payments must be reported to LORENA CANALS USA Inc. within 5 days of the transaction date. Failure to do so may result in the forfeiture of the payer's rights to dispute the transaction.
  • Modification of Terms: LORENA CANALS USA Inc. reserves the right to modify these terms and conditions at any time. Payers will be notified of any changes via email or through the LORENA CANALS USA Inc. website.
Based on 1632 reviews
88%
(1442)
7%
(121)
2%
(30)
1%
(16)
1%
(23)
Bonito puff pero mucha tardanza

Puntúo en el medio porque aunque el producto es según lo esperado, y es una bella pieza, la tardanza ha sido excesiva. Cierto, se ha compensado un poco, pero tenía que haber sido un regalo de cumpleaños y no pudo ser. Sugiero dejar más claros los tempos para que el cliente pueda elegir con toda la información. Gracias.

So beautiful!

This rug is beyond beautiful & high quality. It really enhances our kid's playroom. It doesn't pile and it's easy to clean.

E
POUF SLEEPY BEAR
Eva Da Silva
Magnifique

Je l’ai acheté pour la chambre de mon fils et je l’adore, c’est à la fois un objet ludique et de déco

V
WASHABLE RUG MONSTERA NATURAL
Vanesa Tejedor Fernandez
Maravillosa

Es acogedora y suave al tacto, además de original y preciosas, queda genial en la habitación del niño.

E
Basket Apple
Esther Perez

Basket Apple

A
WASHABLE RUG 1001 NIGHTS
Aida Abdulah-van den Berg
A beautiful rug that lightens up my living room

I could not be happier. The rug is simply gorgeous, the customer care team amazing, and this will not be the only LC rug I’m ordering. Thank you for crating pieces of art in a sustainable way and affordable prices!

WASHABLE RUG LANES VINTAGE BLUE

Très beau tapis, qualité exceptionnelle

Parfait, très bonne qualité, tapis très mignon

A
KNITTED CUSHION CATHY THE CARROT
Alicia Parra Santiago

KNITTED CUSHION CATHY THE CARROT

Gorgeous area rug

This rug is the most beautiful and lush item. I cannot believe it is washable. My only complaint is that it is not black but rather a dark grey. The texture and quality make up for the lighter shade.

REVERSIBLE WASHABLE RUG DUETTO SAGE

A
WOOLABLE RUG KOA PINK
Alice Pillans
Alice Pillans

Beautiful rug for my daughter’s room! Feels very cosy and comfy.

Beautiful colors, very soft quality

We deducted one star because of the carpet’s extreme shedding

Me encanta !

Fue un regalo para mi sobrina y no le pudo gustar más ! El diseño, las texturas, el colorido… ME ENCANTA !

S
WALL HANGERS DOGS
SONIA ALQUEZAR

WALL HANGERS DOGS

S
Handloom Plaid Natural
Sofia Escudero Estefania

Handloom Plaid Natural

l
WASHABLE RUG MOSAIC
laura Morillo Rojano
muy bonita, original y me encanta que sea lavable

El que la alfombra sea lavable te ahorra mucho coste de tintoreria, sobre todo cuando es para un cuarto infantil como es el caso

Good color

impressed, didn't have that weird chemical smell when it arrived. Seemed to be quality. Matched the color on the description.

Works

Nicely done!

Adorable

I’m in love with this veggie collection. What could be cuter than a baby cuddling a broccoli. Soft and high quality and well made too!

Amazing

We all loved it… it really matches the actual draw

J’adore ! Le pouf ours est magnifique

Pouf très qualitatif, design adorable parfait pour la chambre de mon fils

B
SAMPLES CUSTOM RUGS - COTTON
Berta Rierola Carrera

Molt útil per triar l'alfombra ideal

Awesome

Excellent quality and nice size

Love it!

This pillow is perfect in my daughter’s room. It’s a nice size and soft. We love it!