Privacy Policy

1. Who is responsible for your personal data?

The owner of www.lorenacanals.us is Lorena Canals USA Inc., with registered office at 46 Route 156, Suite 8, Yardville, NJ 08620, United States, with Tax ID Number (EIN) 47-3606631.

Email: help@lorenacanals.com

2. What personal data do we collect?

Depending on how you interact with us, we may collect and process different categories of personal data, including:

• Identification and contact details, such as your name, email address, telephone number and postal address.
  
• Account information, such as your login details and information associated with your customer account.
  
• Order and transaction information, including products purchased, delivery and billing details, payment-related information and information relating to returns or refunds.
  
• Information you provide when contacting our Customer Service team or otherwise communicating with us.
  
• Preferences and interests, such as your product preferences and areas of interest.
  
• Information relating to your participation in The LC Family loyalty programme, including your membership details, points, rewards, purchase history, date of birth and preferences.
  
• Information relating to your interaction with our marketing communications, such as whether you open or click on our emails.
  
• Information about how you use our website, including browsing and interaction data collected through cookies and similar technologies, where applicable.
  
• Any other information you voluntarily provide to us.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy or for purposes communicated to you at the time of collection.

3. How do we use your personal data?

We may collect and use your personal information for the following purposes:

• To create and manage your customer account.
  
• To process and fulfil your orders, including payment, delivery, returns and refunds.
  
• To provide customer service and respond to your requests, questions or enquiries.
  
• To manage your participation in The LC Family loyalty programme, including points, rewards, benefits and membership status.
  
• To send you newsletters, promotional communications and other marketing content in accordance with applicable law and your preferences.
  
• To personalise our communications and content based on your preferences, interests and interactions with our website and communications.
  
• To manage promotions, incentives, competitions and other commercial activities.
  
• To understand how customers interact with our website and communications and to improve our website, products, services and customer experience.
  
• To detect, prevent and investigate fraud, abuse, security incidents and other unlawful or unauthorised activities.
  
• To comply with our legal and regulatory obligations.
  
• To establish, exercise or defend legal claims where necessary.
  
• For any other purpose disclosed to you at the time your personal information is collected or as otherwise permitted by applicable law.

4. How do we share your personal data?

We may share your personal information with trusted third-party service providers where this is necessary to operate our business and provide our products and services.

These may include providers supporting:

• E-commerce and website services.
  
• Payment processing.
  
• Order fulfilment, shipping and logistics.
  
• Customer service.
  
• Email marketing and CRM.
  
• Loyalty programme management.
  
• Website analytics and performance.
  
• IT, hosting and technical services.
  
• Fraud prevention and security.
  
• Other services necessary to operate our business.

These providers may only process your personal information as necessary to provide services to us and in accordance with our instructions, where applicable.

We may also share your personal information with companies within the same corporate group as Lorena Canals USA Inc., where permitted by applicable law. This may include Oli & Carol US. Your personal information will only be shared with Oli & Carol US for marketing and promotional purposes where you have expressly consented to receive communications from Oli & Carol. You may withdraw your consent at any time.

We may also disclose personal information where required by law, regulation, court order or a request from a competent authority, or where necessary to protect our rights, property or legitimate interests.

We may also share personal information in connection with a business transaction, such as a merger, acquisition, reorganisation, sale of assets or similar corporate transaction, subject to applicable law.

5. Marketing communications and personalisation

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your personal information to send you information about our products, collections, launches, promotions, events and other content that may be relevant to you.

Where permitted by applicable law, we may personalise our communications based on information such as your preferences, purchase history, interactions with our website and engagement with our communications.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at help@lorenacanals.com.

Unsubscribing from marketing communications will not affect transactional or service-related communications that are necessary to manage your orders, account or relationship with us.

6. The LC Family loyalty programme

If you join The LC Family, we process the personal information necessary to manage your membership and provide the benefits associated with the programme.

This may include your name, email address, date of birth, purchase history, preferences, points, rewards, membership status and interactions with the programme.

We use this information to:

• Manage your The LC Family membership.
  
• Calculate and assign points.
  
• Provide rewards and benefits.
  
• Manage your membership status and applicable benefits.
  
• Send communications relating to the programme.
  
• Personalise communications and offers where applicable.
  
• Manage your participation in activities associated with the programme.

The terms and conditions governing The LC Family loyalty programme are available in our The LC Family Terms and Conditions.

7. Cookies and similar technologies

We use cookies and similar technologies to ensure the proper functioning of our website, remember your preferences, analyse website performance and, where applicable, personalise content and marketing.

For more information about the cookies and similar technologies we use and how you can manage your preferences, please see our Cookie Policy.

8. Your privacy rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Right to know/access: to request information about the personal information we collect, use, disclose or otherwise process and, where applicable, to obtain access to that information.
  
• Right to correction: to request correction of inaccurate personal information.
  
• Right to deletion: to request deletion of your personal information, subject to certain exceptions permitted by law.
  
• Right to opt out: to opt out of certain processing activities, where applicable, including certain forms of targeted advertising, the sale or sharing of personal information, or certain profiling activities.
  
• Right to non-discrimination: to exercise your applicable privacy rights without receiving discriminatory treatment prohibited by law.
  
• Right to data portability: where applicable, to receive certain personal information in a portable format.
  
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time.

The availability and scope of these rights may vary depending on the state in which you reside and the applicable privacy laws.

9. How can you exercise your privacy rights?

You may exercise your applicable privacy rights by contacting us at:

Email: help@lorenacanals.com

We may request additional information to verify your identity before processing your request, as permitted or required by applicable law.

We will respond to your request within the timeframe required by applicable law.

If your request is denied, where required by applicable law, you may have the right to appeal our decision. You may also have the right to lodge a complaint with the relevant state privacy regulator or other competent authority.

10. International data transfers

Some of our service providers and business partners may process personal information outside the United States.

Where personal information is transferred to another country, we take appropriate measures to protect that information in accordance with applicable law.

11. How long do we keep your personal data?

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide our products and services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

The retention period will depend on the type of personal information and the purpose for which it is processed.

For example:

• Account information is generally retained while your customer account remains active, unless a longer retention period is required or permitted by law.
  
• Order and transaction information may be retained for as long as reasonably necessary to fulfil legal, tax, accounting or business requirements.
  
• Customer service information is retained for as long as necessary to manage your request and any related obligations.
  
• Marketing data is retained until you unsubscribe or otherwise opt out of receiving marketing communications, subject to applicable law.
  
• The LC Family information is retained for as long as necessary to manage your membership and any related legal or contractual obligations.

Once personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.

12. Profiling and automated decision-making

We may use certain personal information, such as your preferences, purchase history and interactions with our website and communications, to segment our audiences and personalise our communications, content and offers.

This type of processing is used to provide more relevant content and improve your experience with Lorena Canals.

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you, unless otherwise disclosed to you and permitted by applicable law.

13. Children's privacy

Our website and services are not intended for children, and we do not knowingly collect personal information directly from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at help@lorenacanals.com so that we can take appropriate action.

14. How do we protect your personal data?

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, alteration, disclosure or destruction.

However, no method of transmission or storage of information can be guaranteed to be completely secure.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information or applicable legal requirements.

When we make significant changes, we will take appropriate steps to inform you, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal information.

Last updated: 01/10/2026

16. Contact us

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us at:

Lorena Canals USA Inc.
46 Route 156, Suite 8
Yardville, NJ 08620
United States

Email: help@lorenacanals.com