Returns

In the event of not wishing to keep a product, you have 15 calendar days to return it, counting from the day you receive it.

The return is free exclusively when Lorena Canals manages the return. If the customer sends a product on his own, it will always be at his own expense. The customer must bear the costs for return deliveries from Canada.

To request a return, please log in through this link https://lorenacanals.loopreturns.com, select the item you want to return, provide the reason for returning the product and follow the instructions.

Terms

The product must be in the original packaging in which it arrived or in packaging of similar characteristics.
If there are various products to return, all the items should be grouped into a single package to facilitate the return.
Once the products have been received and examined in our warehouse, please allow 2-3 week to Lorena Canals to refund your credit cart upon receipt. The refund will be made by the same method of payment used at the time of purchase (Credit Card, Paypal...). I
If you have paid for shipping cost with your order, they will not be refunded.
The product will be deemed to have been returned in perfect condition if, as well as being free of blemishes, it possesses the various labels showing the product details and quality/care information. In the event of not fulfilling one of these requirements it will not be possible to accept the return.
We offer you warranties on the products that we commercialize through this web page, responding therefore, by the lack of conformity in a term of two years from the delivery of the product.

Excelente calidad

La alfombra es de una excelente calidad y muy agradable al tacto. Con el pedido venía un salvamanteles de tejidos reciclados, un regalo muy original!

Super qualité...très doux au toucher...beau rendu avec son dégradé couleur miel

Perfect Rug

I absolutely love and am so satisfied with this cute wing floor mat! The quality and design are just perfect — and the little free gift was such a sweet surprise. As a designer, I truly appreciate the attention to detail and the thoughtful quality behind your work.

We’re thrilled to hear you appreciated the quality of our rugs! Each piece is handcrafted using natural materials, with attention to every detail to ensure it lasts and creates special moments. Thank you for trusting Lorena Canals!

Bonita y de buena calidad!

Bonita y de buena calidad!

Fantástico

Lo compré como regalo para unos amigos, muy implicados en la Sostenibilidad y en valorar la artesanía, y ha sido un éxito. Es muy cómodo y bonito, y armoniza perfectamente con cualquier decoración. ¡Pronto me haré un regalo a mí misma! :)

WASHABLE RUG KITCHEN TILES TOFFEE

Beautiful, very soft and nice material.

Beautiful! My daughter loves it. It doesnt shed at all and is very soft.

Decorativo y funcional

Muy útil para guardar la alfombra

Amazing

This rug has been such a perfect addition to our living room! Our toddler loves playing on it, and we find ourselves gravitating to our new colorful hangout by the bookshelves even more often than before!

Super Cute

My babe loves this bee!

WASHABLE PLAY RUG BOTANIC FANTASY

great design, great material!

WOOL RUG ASTROMOUSE

Excellent

Love the rug. Had a smaller one and now have a bigger one too. Such pretty designs. And love that I can shake the rug out), especially because we have two shedding dogs) and this rug is for toddler’s room.

Cojines muy bonitos!!

Es la segunda compra que realizo. Muy satisfecha con la calidad de los productos, además son preciosos. No le pongo cinco estrellas porque no son desenfundables para lavarlos, tendré que meterlos en la lavadora con el relleno. Los que adquirir en la primera compra sí que lo eran, no me fijé y di por hecho que a éstos también se les podía sacar el relleno. Aún así, repetiré.

Lily Pond Playmat

Perfect for my daughter’s frog themed nursery

REVERSIBLE WASHABLE RUG TWIN TOFFEE

Cute rug

I love the yellow color. So vibrant and fun!

The rug is a little shaggier than I expected but it’s high quality and I appreciate knowing it is made of natural materials. My toddler loves it.

FLOOR CUSHION HEDGEHOG

Muy bonita y gustosa

Alfombra ideal para niños. Diseño muy bonito. Servicio de entrega muy rápido

Second one

We loved this rug so much we bought another.

Everything perfect as always

Beautiful rug, superbe quality!!

Amazing

Super cute i love it 🤩

Baby play mat - Water Lily

Easy to wash in washing machine. One minus star is for the dragonfly toy that comes with it (not impressed).

Beautiful Quality and Thoughtful Design

I recently purchased from Lorena Canals and couldn’t be happier! The quality is outstanding, the design is beautiful, and everything arrived exactly as expected. Highly recommended