In the event of not wishing to keep a product, you have 15 calendar days to return it, counting from the day you receive it.

The return is free exclusively when Lorena Canals manages the return. If the customer sends a product on his own, it will always be at his own expense. The customer must bear the costs for return deliveries from Canada.

To request a return, please log in through this link https://lorenacanals.loopreturns.com, select the item you want to return, provide the reason for returning the product and follow the instructions.

Terms

  • The product must be in the original packaging in which it arrived or in packaging of similar characteristics.
  • If there are various products to return, all the items should be grouped into a single package to facilitate the return.
  • Once the products have been received and examined in our warehouse, please allow 2-3 week to Lorena Canals to refund your credit cart upon receipt. The refund will be made by the same method of payment used at the time of purchase (Credit Card, Paypal...). I
  • If you have paid for shipping cost with your order, they will not be refunded.
  • The product will be deemed to have been returned in perfect condition if, as well as being free of blemishes, it possesses the various labels showing the product details and quality/care information. In the event of not fulfilling one of these requirements it will not be possible to accept the return.
  • We offer you warranties on the products that we commercialize through this web page, responding therefore, by the lack of conformity in a term of two years from the delivery of the product.
Based on 1288 reviews
89%
(1147)
7%
(91)
2%
(21)
1%
(13)
1%
(16)
P
BASKET WATER CAN
Patrizia De Franceschi
Poetico!

Articolo molto bello e realizzato con grande cura … vi è una ricerca del dettaglio e allo stesso tempo un aspetto di grande naturalezza che caratterizza tutte le lavorazioni artigianali di Lorena Canals

Perfect

The color and feel are perfect for my kids room ! By far the best quality washable rug I’ve ever come across

Exactly what I expected!

While it’s not as soft as lambswool rugs with a lambskin backing, this rug has some lasting power because you can actually wash it. With a toddler and a dog, that washability counts for everything. I have had to throw so many rugs away because a dog has soiled it and there was no way to properly clean it. Highly recommend to those who are looking for a beautiful, non-toxic rug or throw for the couch.

Love this rug.

Love this rug. Very cozy under the feet and looks beautiful in our nursey. Only downside is that it sheds a lot of fuzz on dark colored pants.

Helpful

The way the samples are organized is very helpful and clever. You don’t have to purchase each swath separately, and you can see every product instead of guessing which one to buy from the screen.

Love it!

Very cute and perfect little basket for my baby. He loves taking things out/putting them in baskets and this keeps him occupied. The lid being attached is also a nice touch.

L
NATURAL LATEX-COATED ANTI SLIP RUG PAD
LUCIA SUAREZ DE FRANCISCO
Antideslizante de alfombra

Se ve una calidad que no existe en productos más baratos

Perfect

Beautiful colours, very soft! Quick delivery!

perfect!

it works perfect in our bathroom and i’m so excited that it looks more like an area rug plus the bonus that i can wash it! Adds a great design touch to the bathroom!

High quality rug

Both rugs were very high quality - love that they are washable for the nursery / kids room

So good

It’s beautiful; love everything about it.

Beautiful rug! Fantastic quality and design!

M
Wool Rug Net
María Rosa Galán Cascales
Estupendo

Es muy bonita y cálida, justo lo que buscaba.

Great products

The quality and design of the products it’s incredible.

The cutest floor cushion

Lorena canals does it again….always making adorable good quality stuff!

H
WASHABLE RUG MOSAIC
Haley Daugherty
Great ethical option

My husband and I have been looking for a good quality rug that is ethically made and not made of plastic, this is perfect for us!! It’s beautiful and well made.

A
SAMPLES CUSTOM RUGS - WOOL
Ana Muñiz Peralta

Recibí las muestras con muchas rapidez y son muy útiles para ver cómo es el acabado de las alfombras, tanto en textura como en color.

A
CUSTOM WASHABLE RUG
Anastasio Interior Design
Great Customer Service

I am an Interior Designer in NYC working with a client who loves Lorena Canals product (as do I.)
The level of customer service at LC is always first rate.

Amazing Toy That Sparks Imagination

The Safari Ride and Roll Set is a delightful toy that encourage a child’s imagination and innovation. We have spent countless hours playing with it and creating different scenarios and adventures. I cannot recommend it enough!!

M
CRIB BASKET VANILLA
Maria Coronas
Crib basket vanilla

Me encanta!

Beautiful soft

Perfect rug
Just the right colour I wanted
So so soft
We put a thick underlay underneath
So gappy

Beautiful rug

Ideal - high quality material and looks great!

Beautiful pillow

Just what we hoped - wonderful material and looks great!

Absolutely adorable!

Great quality and washes in a regular washer and dryer really well!

N
WASHABLE RUG MOSAIC
Natalia Arias suarez Natalia Arias suarez
Calidad innegable

Cumple las expectativas en su totalidad, y su diseño y vistosidad es… maravillosa