You can contact our Customer Service department by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.

To create a customer account on our website, follow the steps below:

You can create your account HERE or on our website by clicking on "Create Account" or "Register" in the upper right corner on the person symbol or by accessing from the menu.

Provide the requested information, which generally includes your name, email address and a secure password. 

Review and agree to our website terms and conditions, if requested.

You will receive a confirmation email informing you that your account has been created.

Once you have registered, you can log in to your customer account using your email address and password.

From your customer account you will be able to view and track your orders, store payment and shipping information, and receive updates and special promotions.

If you have any difficulties or questions about how to create a customer account on our website, please do not hesitate to contact our customer service team by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.

1. If you have forgotten your password to access your customer account you can reset it by following these steps:
2. You can retrieve your password HERE or on the login page, click on the "Forgot your password?" or "Reset password" link.
3. It will ask you to provide your email address associated with your customer account.
4. You will receive an email from our system that will allow you to reset your password. Click on the link provided in the email.
5. You will be redirected to a page where you can set a new secure password for your customer account.
6. Log in to your customer account with your new password.

If you have trouble resetting your password or do not receive the password reset email, please contact our customer service team by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.

1. To change your stored address or add a new one to your customer account, please follow the steps below:
2. Log in to your customer account on our website.
3. Click on "Edit Profile" or "My Account" in the drop down menu.
4. In the "Edit Addresses" section, click on "Add new address".
5. Enter your new address or update existing information, such as shipping or billing address.
6. Click "Add new address" to save your new address or update your existing information.

You can also delete an existing address by clicking "Delete" next to the address you wish to remove.

If you have any doubts or questions about how to change or add an address in your customer account, please do not hesitate to contact our customer service team by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.

If you are a influencer, brand or media and you want to work with Lorena Canals or offer collab ideas, contact us! We are open to all proposals:

COMPLETE FORM

We offer brands, designers, and artists, the opportunity to benefit from this two-decade-long expertise by teaming up with us and developing unique collaboration collections that put our high-quality standards at their service.

We work side-by-side with each business partner from scratch, managing the entire process and providing added support from our Design, Marketing, and Communications teams based in our Barcelona headquarters, resulting in turnkey collaborations.

Moreover, partners can benefit from our staple brand values—products are handmade one by one using natural raw materials and non-toxic dyes by a crew of expert artisans in our factory in India. This way, we offer one-of-a-kind.

Email: communication@lorenacanals.com