I ordered a rug from this shop and was unfortunately very disappointed with the entire experience. First, there was an unusually long delay before anything happened. Then I suddenly received a shipping confirmation with a tracking number — only to find out later that the item hadn’t even been shipped yet.
I sent multiple emails asking for clarification, but received no response. Much later, I was informed that there were unexpected production issues and that delivery would be delayed by several more weeks.
For me, transparency and communication are the bare minimum when it comes to customer service — sadly, neither was present here.
A real letdown — this is not what I expected.
This rug has been such a perfect addition to our living room! Our toddler loves playing on it, and we find ourselves gravitating to our new colorful hangout by the bookshelves even more often than before!
Love the rug. Had a smaller one and now have a bigger one too. Such pretty designs. And love that I can shake the rug out), especially because we have two shedding dogs) and this rug is for toddler’s room.
Es la segunda compra que realizo. Muy satisfecha con la calidad de los productos, además son preciosos. No le pongo cinco estrellas porque no son desenfundables para lavarlos, tendré que meterlos en la lavadora con el relleno. Los que adquirir en la primera compra sí que lo eran, no me fijé y di por hecho que a éstos también se les podía sacar el relleno. Aún así, repetiré.
I love the yellow color. So vibrant and fun!
The rug is a little shaggier than I expected but it’s high quality and I appreciate knowing it is made of natural materials. My toddler loves it.
Alfombra ideal para niños. Diseño muy bonito. Servicio de entrega muy rápido
Easy to wash in washing machine. One minus star is for the dragonfly toy that comes with it (not impressed).
I recently purchased from Lorena Canals and couldn’t be happier! The quality is outstanding, the design is beautiful, and everything arrived exactly as expected. Highly recommended
Estoy encantada con los productos adquiridos!entrega rápida y sin complicaciones!
Nice materials, neatly manufactured and beautiful to play with
La calidad de la alfombra es muy buena y su tacto muy agradable. M'encanta el diseño y los detalles de las colecciones. Como Interiorista propondré está marca como opción.
Came out of the bag smelling AWFUL. Thankfully the rug is washable because it was intolerable, and while it shed a lot (we had to vacuum the lint trap in dryer it was so intense) and some of the fringe took time to untangle (even after following washing and spin cycle instructions), it’s ultimately a soft rug. I feel good about the lack of chemicals since it’s going in my toddlers bedroom - and the color is pretty. Overall I think quality and presentation could be improved for price but I didn’t return it so that says something.
