1. Disconformity with products delivered
If at the moment of delivery the goods present any kind of visible damage, please reject the shipment or leave record in the delivery note of the transport company driver stating "damaged package, open package, etc.".
Once the order is received in your warehouse, you have 7 working days to review the products, quantities and references received, and inform Lorena Canals about any disconformity in relation with the invoice or delivery note. Past this time frame, Lorena Canals is not liable for any disconformities.


2. Returns
Lorena Canals can only accept the return of an item if it presents any damage or quality nonconformity, subject to review and approval of the complaint.
If an item needs to be returned to Lorena Canals, the Lorena Canals Logistics Department will handle the pick up at the agreed location.


3. Handling of quality complaints
Claims received by an end customer must be handled between the Store and the Lorena Canals Customer Service Department and not directly with the end customer. Solutions to such claims must firstly be agreed between the retailer and the Lorena Canals Customer Service Department. If a solution is provided to an end customer that the Lorena Canals Customer Service has not agreed to, Lorena Canals is not responsible for fulfilling it.
To inform us about a claim, please contact the Customer Service Department by sending the Incident Sheet and, if applicable, pictures of the damage plus the white label of the product (with the bar code) to the following address:

Customer Service Department
help@lorenacanals.com
Phone: +16096430188


The product label is the guarantee certificate of the product. Without a picture of this label, no claims will be processed.
The Department will review the details of your Incident Sheet and contact you during the next 5 working days with an answer to your claim.
If needed, the collection of the damaged item will be arranged by the Logistics Department of Lorena Canals. Once the product is received and verified by the warehouse staff, Lorena Canals will proceed with the refund of the product cost or the shipment of the product replacement within the next 10 working days.

Based on 1165 reviews
88%
(1027)
7%
(82)
2%
(20)
1%
(14)
2%
(22)
Sturdy and beautiful!

Looks great in our kid's room. Love that it's stuffed very full, so the points of the star never look saggy. Zippable cover so should be easy to wash.

Soft new rug

I am enjoying my new rug very much. It is soft and just the color I was looking for.

Soft and comfortable 5 years going!

Purchased this rug for my son's room before he was born. He turns 5 in May and the rug is still going strong. I wash it in our machine at home every couple months or so unless it's soiled. I lay it out to dry on our drying rack then toss it in the dryer to fluff on no heat. I vacuum it after each wash and it's still soft and comfortable. My son plays on it daily. It's the best rug I've ever owned. I came here to see if this rug is still available because we've been displaced due to the eaton fire and i'm looking to replace it. I'm glad to find it's still here!

So Impressed

I haven’t had this good of an ecommerce experience in a while. The rug was reasonably priced, arrived super quickly, is REALLY nice quality in person (feels very natural and cozy), and they even provided a non-slip mat in the exact right shape (kidney bean), which would have been annoying to cut myself. Very impressed!

Nice rug but golden colour is more orangey than gold

The rug appears to have a high tint of orange rather than a true gold color, it would be accurate to say that the gold color is not as prominent as expected and that the orange tint is more noticeable. Unfortunately exchange is not available so I will have to pay shipping fees again plus return fees.

S
WASHABLE RUG ROUND HONEYCOMB ROSE
Sonsoles Lucas Fernández
Ideal

Ideal

Precioso

Puff pequeño para mi hija ideal, entregado mucho antes de lo esperado. Muy bien protegido y es precioso de material. Un acierto

J
FLOOR CUSHION PINK DAISY
Jaione Castillo
Precioso y muy práctico

Se nota la calidad, es cómodo , práctico para sentarse encima y queda precioso

Beautiful rug

Amazed by the quality of this beautiful rug. Arrived quick and well packaged, I love everything about it from the color to the soft feel.

D
FLOOR CUSHION SUNFLOWER
DeAnna Pantalione
Excellent Quality

I love it!

Natural%2C%20soft%20and%20cozy%20-%20recommend%21

I%20love%20the%20natural%20colors%20and%20smell%21%20It%20does%20not%20stink%20at%20all%20like%20a%20polyester%2Fartificial%20rug.%20It%20is%20super%20soft%20under%20my%20feet%20and%20keeps%20them%20warm.%20I%20have%20not%20washed%20it%20yet%2C%20so%20can%27t%20speak%20to%20that.%20I%20will%20probably%20buy%20another%20one%20%3A%29

N
WOOLABLE RUG AUTUMN BREEZE
Nieves Vicente Sandoval
es ideal!!!

la calidad es muy buena y el diseño ideal!

O
WASHABLE RUG LANES VINTAGE BLUE
Olivia Sanchez Gómez
Alfombra infantil

Bonita y de calidad

A treasure

It’s all in the details of this little flower! My daughter will love it when I gift it to her this summer.

Just what i wanted!

I have 6 Lorena Canal rugs. Bevause i habe small children, being able to wash them is the main selling point for me.
This is the newest rug in our collection and we love the vibrant colours!

Beautiful rug

This rug is soft and very beautiful. It matches our bedroom decor well and is soft and well made. Lovely to stand on.

m
WOOL RUG MOSAIC NATURAL
maurizio dattilo
Tappeto di grande effetto

Il tappeto è bellissimo, di grande effetto, più che in foto. Compratelo il più grande possibile, arreda molto, io ho preso 230x300, perfetto per la zona divani..

J
CUSHION APPLE
Justine Tournier
Super

Très contente de ma commande comme toujours !!

M
STORAGE BASKET ALIEN ZOG
Meritxell Novellas Enciso
Experiencia

Las habitaciones de mis hijos son magicas gracias a vuestro arte textil

LOVE IT

We love our carpet it has given such a boost to our space. Also appreciate all the customer service help.. for our carpet the label was created but never shipped and one of the representative helped us to find out the issue and fix it immediately. This is our second purchase from Lorena Canals and we love them all

Super happy

We are super happy with our workable Rug Woolly in Sheep white and our little son loves it too! :-) Also, the customer service was great (after we had problems with the GLS delivery service) they assisted us until it was all solved!

H
WASHABLE RUG MOSAIC
Harrison Mohl

Incredible quality and absolutely beautiful! It’s so soft and plush for a washable rug. Very happy with our purchase!

WASHABLE AREA RUG VINTAGE MAP

M
WOOLABLE RUG ROUND NATURAL
Marta Capdevila Auví
Alfombra redonda color natural

Me encanta la alfombra, queda genial en la habitación. Es muy gustosa y le ha encantado a toda la familia.

Great toy for the imagination!

It’s a cute toy that can easily be taken anywhere. It’s also somehow a great chew toy too