1. Disconformity with products delivered
If at the moment of delivery the goods present any kind of visible damage, please reject the shipment or leave record in the delivery note of the transport company driver stating "damaged package, open package, etc.".
Once the order is received in your warehouse, you have 7 working days to review the products, quantities and references received, and inform Lorena Canals about any disconformity in relation with the invoice or delivery note. Past this time frame, Lorena Canals is not liable for any disconformities.


2. Returns
Lorena Canals can only accept the return of an item if it presents any damage or quality nonconformity, subject to review and approval of the complaint.
If an item needs to be returned to Lorena Canals, the Lorena Canals Logistics Department will handle the pick up at the agreed location.


3. Handling of quality complaints
Claims received by an end customer must be handled between the Store and the Lorena Canals Customer Service Department and not directly with the end customer. Solutions to such claims must firstly be agreed between the retailer and the Lorena Canals Customer Service Department. If a solution is provided to an end customer that the Lorena Canals Customer Service has not agreed to, Lorena Canals is not responsible for fulfilling it.
To inform us about a claim, please contact the Customer Service Department by sending the Incident Sheet and, if applicable, pictures of the damage plus the white label of the product (with the bar code) to the following address:

Customer Service Department
help@lorenacanals.com
Phone: +16096430188


The product label is the guarantee certificate of the product. Without a picture of this label, no claims will be processed.
The Department will review the details of your Incident Sheet and contact you during the next 5 working days with an answer to your claim.
If needed, the collection of the damaged item will be arranged by the Logistics Department of Lorena Canals. Once the product is received and verified by the warehouse staff, Lorena Canals will proceed with the refund of the product cost or the shipment of the product replacement within the next 10 working days.

Based on 1152 reviews
87%
(1006)
7%
(83)
2%
(23)
1%
(15)
2%
(25)
H
WASHABLE RUG MOSAIC
Harrison Mohl

Incredible quality and absolutely beautiful! It’s so soft and plush for a washable rug. Very happy with our purchase!

WASHABLE AREA RUG VINTAGE MAP

M
WOOLABLE RUG ROUND NATURAL
Marta Capdevila Auví
Alfombra redonda color natural

Me encanta la alfombra, queda genial en la habitación. Es muy gustosa y le ha encantado a toda la familia.

Great toy for the imagination!

It’s a cute toy that can easily be taken anywhere. It’s also somehow a great chew toy too

alfombras redondas

Encantada con el producto

l
WOOLABLE RUG BERBER SOUL
liselot Bekendam

Great Rug!

Very high quality, bit lighter than on picture, we love it

Floor cushion bike pillow

Beautifully made and a lovely addition to our living room space

Smaller than expect but still cute.

A
PUFF CHILL PEARL GREY
Angelita Favela

Great for any living room. The kids love them. Easy to wash.

A
FLOOR CUSHION JAM BROWN
Angelita Favela

Perfect for my floor meditation.

F
WASHABLE ANIMAL RUG BUNNY
Francesca Zoboli
Premium quality

Really happy about my products (rabbit carpet and colours book)

G
NON-SLIP UNDERLAY
Gema Beloki Garmendia
Antideslizante

La verdad es que muy bien. Tenía una alfombra vuestra que me gusta mucho pero estaba siempre movida y no me gustaba. De ésta forma con el antideslizante está muy bien, en su sitio. FENOMENAL

I feel in different about it

Like I feel I could have gotten something just as good and for a lot cheaper. I also thought it would be bigger for the price. Also when I received the baskets, they were all smushed. Which I didn’t care about at first. I figured with time they will fill out. But I’ve had them a little over a month now, and they still looked kind of smushed. The green one still has a gnarlie crease on it. Would I buy it again probably not. Would I recommend to a friend, I’m not sure.

P
WASHABLE RUG PLATE ROSE
Princess Kerins
Beautiful Rug

Absolutely love this rug, it really makes for a great addition. My daughter was thrilled with her choice

A
WASHABLE RUG BEE
Albert Barroso Hernández
Producto de calidad y quede genial

El producto se nota que es de calidad, con un diseño cuidado y que da un toque a la estancia que hace que vista genial. muy recomendable.

Bonica però deixa anar pelussa

És molt bonica i agradable al tacte, però deixa anar molta pelussa i no sembla que sigui cosa dels primers dies

Bee Rug is everyone’s favorite part about our play room!

I knew this rug would be MY favorite part of our kid’s play room but I didn’t know every single person that walked in would love it as much as I do! Okay I had an idea but still. LOVE this rug!

Berber Soul wool area rug

Beautiful quality-made rug. Quick ordering and delivery with prompt follow-up by company

WASHABLE COTTON RUG YOU'RE MY SUNSHINE

M
WASHABLE RUG POLKA DOTS GREY
Marta Aparicio Calvo
INCREÍBLE ALFOMBRA

Suave, muy bonito diseño, de excelente calidad. Lavable.

happy

The rug looks like on the pictures and feels really nice and thick. Love it!

Pequeña

Me esperaba la alfombra más grande ha venido casi 5 cm más pequeña y el largo es desde la orejas lo cual la hace más pequeña, la calidad es muy buena por eso he repetido

Wonderful

The product is amazing, it arrived in a very nice package and earlier than expected.

REVERSIBLE WASHABLE RUG TWIN VINTAGE BLUE