UNITED STATES or CANADA : If you want to purchase from the United States or Canada you have to do it at the website on the website you are currently browsing.
REST OF THE WORLD: If you want to purchase from other parts of the world, you can access the following URL: https://lorenacanals.com
If you cannot find your country in the list please contact our Customer Service by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.
Home delivery:
We offer standard FedEx ground shipping.
Delivery times are estimates and vary depending on the destination country. We ship from NJ to the US and Canada.
United States:
Estimated delivery time: 3 days (East Coast) to 7 days (West Coast).
Canadá:
Estimated delivery time: Shipping with 3 days (East Coast) to 7 days (West Coast).
Orders placed during weekends or holidays will be processed the next working day.
Please note that there might be delays during sales or holiday periods.
The approximate delivery time for a custom rug is 120 days, and we’ll send you email updates throughout the process.
We offer free shipping on orders over $99 (excluding Hawaii, Alaska and Canada).
The specific shipping costs for your order are calculated at checkout as they depend on the shipping destination and total amount.
United States:
Estimated shipping cost: Deliveries are free on all orders above $99 to USA, orders from USA below $99 will incur a fixed shipping charge of $15.
If you have an issue with the transport and you do not receive your order, you should contact Customer Service by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm. Our customer service department will contact the transport agency to solve the incident.
We do not offer the service of delivery in collection points but we are working to be able to offer it soon. Even so, once you receive the shipping confirmation from the transport agency you can contact them so they can inform you if it is possible to deliver your order to one of their pick up points.
The products are insured by the shipping agency during shipment to ensure their safety and protection.
If there is any problem with the shipment of your order, please contact our Customer Service Department by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm. From our customer service department we will contact the shipping agency to resolve the incident.
At this time, we do not offer an express shipping service beyond our standard shipping service.
It is important to note that our standard shipping service is done as quickly as possible to ensure that your order is delivered in the shortest possible time.
Currently the option to gift wrap the order or include a gift voucher is not available.
We offer the possibility to buy a gift card of various amounts, you can buy it through our website, you will receive it instantly via email and you can forward it to the lucky person.
We always try to ship all products in one package whenever possible. However, in some cases, depending on the weight and dimensions of the products, we may have to split your order into several packages. We will do our best to ensure that the packages arrive in the shortest possible time.
In case you want to modify or change your order it will be necessary to contact our customer service by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.
However, if the order has already left our warehouse and is already in the transport agency, it is likely that we will not be able to make the change.
As soon as your order has left our warehouse, you will receive an email notification with a link and tracking number. You will also be able to track your order through your user account on the Lorena Canals website as long as you have created it at the time of purchase.
If you have not received notification or you have a problem with the link, please contact our customer service by email (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm. We will provide you the tracking number.
If once you have placed the order you need to change the delivery address, please write us as soon as possible to (help@lorenacanals.com) or by phone (+16096430188), Monday to Friday from 8 am to 5 pm.l and we will try to change it.
However, if the order has already left our warehouse and is already in the transport agency, it is likely that we will not be able to make the change.
All orders are packed in a sturdy cardboard box to ensure that they reach you in optimal condition. In addition, the items are protected with a corn-based plastic bag to ensure that your order is safe during transport.
If you have changed your mind and no longer want your order you can request cancellation at help@lorenacanals.com or by phone (+16096430188), Monday to Friday from 8 am to 5 pm. and we will check if it is possible.
Please note that if your order has already left our warehouse and has been shipped we will not be able to cancel it. In this case, it will be delivered to you and you will have to return the order following the usual procedure.
