Washing and Care Instructions

• Washing machine able. Wash separately at maximum 30 degrees.
• Do not use bleach. Wash using a soft washing cycle.
• Tumble dry at low temperature.
• Avoid continuous exposure to the sun.
• Never pull a long or loose thread. Cut it with scissors.

Shipping and returns

At Lorena Canals we want to offer you the best online shopping experience.
Free shipping on all consumer orders over $75. (yes, all our rugs ship for free to consumers!)

Fast delivery

We usually pack our products with in 48 hours and then shipping times depend on your distance from our NJ warehouse.

Feel Free to Exchange and/or Return for 14 days from receipt of the product.

You have the right to exchange or return your purchase within 14 calendar days without having to give a reason. The period for the free exchange or refund will expire 14 calendar days from the day the product is received. We will need you to contact us at help@lorenacanals.com to let us know the rug will be returning. Then the rug must be returned in original packaging in sellable condition. Please have your order id and name clearly visible. You can choose your shipping return method. Cost or return shipping is the responsibility of the customer.You will be credited with in 7 days of the return of your rug.

For more information or clarification about the exchange and returns policy click here, or contact us at: help@lorenacanals.com