Returns


We stand by our merchandise 100% and we will accept returns on any unused and unwashed item within 14 days of purchase. Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs).

Please allow 2-3 weeks for Lorena Canals to refund your credit card upon receipt.

Gift orders are eligible for exchange only. At this time, we cannot accept returns for items purchased from a retailer other than lorenacanals.com

For Returns and Exchanges please contact us at: sales@lorenacanals.com or 844-567-3622

For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx.

Lorena Canals USA® is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Please allow 2-3 weeks for Lorena Canals USA to refund your credit card upon receipt.





Returns for items purchased from a retailer other than lorenacanals.com


If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than LORENACANALS.COM