Customer Support

We would love to hear from you!  Please email us at sales@lorenacanals.com if you have any questions or call us 


or you can call to

844-LORENAC (844-567-3622)


We offer different sizes in each quality:
• Washable: 4`x 5`3" (120x160cm), 4`8"x 6`7" (140x200cm), 3`x 5`3"(90x160cm), 2`6" x 4`(80x120cm) and 2`6"x 7`6" (80x230cm).
• Acrylic: 4`x 5`3" (120x160cm), 4`8"x 6`7" (140x200cm), 200x300cm and 7`6`7" (80x200cm).
• Wool: 4`8"x 6`7" (140x200cm).
If you need a smaller rug because you don't know if it will fit at the room because of a bed or a piece of furniture, you can choose one of our washable cotton rugs. They are thin, light and flexible, so you can put part of the rug under the furniture without any problem. In case you need a bigger piece, you can combine some rugs in different colors or designs. You will get an original and harmonious room
 Lorena Canals also designs machine-washable cushions that combine with all of our rugs. We have also at your disposal a collection of cotton and wool blankets. You can mix different rugs at the same room as well! We offer all the essential items to create the nicest and coziest rooms.
 Of course! Our cushions are machine-washable and you don't need to take out the filler. Just introduce them directly in the washing machine. The outside cover is made out of 100% natural cotton and the filler is 100% polyester. You can see the washing and care instructions of our washable cushions here.
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 Due to our natural dyes, we highly recommend you not to leave your wet washable rugs or cushions for over a long period of time inside the washing machine. If so, the different colours could be mixed. Moreover, once the washing process is finished, you should spread the rug or cushion for proper drying. You can also use a dryer if you want to.
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Yes, our washable rugs and cushions can be dried in a dryer at low temperature. You can see the washing and care instructions of our washable rugs here and of our washable cushions here.
 The softener has chemical components that can damage the rugs and cushions, so we recommend you not to use it to wash the products. You can see the washing and care instructions of our washable rugs here and of our washable cushions here.
If the size of your rug is 120 x 160cm, the washing machine must have the capacity of 5Kg. If the size of your rug is 140 x 200cm, the washing machine must have the capacity of 8Kg. For the round ones, the washing machine must have the capacity of 6Kg.
Lorena Canals offers high quality non-slip PVC underlays to put under the rug and avoid slipping. They are tightly woven and are available in two sizes, both for rugs of 120 x 160 cm and 140 x 200 cm.
Our rugs are 100% natural and the production process is artisanal, so don't worry if fluff appears, it is residue from the fiber produced. Each rug is handmade and the details are finished with scissors. It's helpful to sweep the rug with a stiff broom in the direction of the plush for the first few days. After that, a vacuum cleaner should be frequently used. You can view the production process of our washable rugs here and see their washing and care instructions here.
 Please embrace any inconsistencies. Like the manufacturing process as a whole, our rugs' dyeing is also an artisanal process. We use natural and non-toxic dyes boiled in water, so sometimes the final color may vary slightly. This handmade process is our hallmark of quality: each rug is unique, no two are alike. You can view the production process of our washable rugs here.
 Please embrace any inconsistencies. Our rugs are handmade by an artisanal process. Each piece is cut by hand, so size variations may occur. You can view the production process of our washable rugs here.
 The washable rugs have to be flexible to fit in a washing machine. We have at your disposal different thicknesses, but all of our washable rugs are lightweight and we can easily move them from place to place. This makes them very practical, not only for being able to wash them at home whenever we need it, but also for moving them around according our needs.
 We recommend you to wash them separately, because the first time you wash them, some color may come out. You can see the washing and care instructions of our washable rugs here
Those marks are from being bent and stored for a long time. If you wash the rug in a short washing, those marks will disappear. 
All of our rugs have the Lorena Canals' signature sewed on the back, which certificates their quality and authenticity. You can view the production process of our washable rugs here
The sun may damage the rug’s color because it’s made with 100% cotton and with natural dyes. Avoid continuous exposure to the sun.